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Account and Profile
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1. How do I create and edit my profile?
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a.
Click on the “SIGN UP” button at the top right of the homepage.
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b.
Fill in the required details and click “Create Account”.
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c.
To edit your profile, log in and click on your name at the top right.
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d.
Select “Account Settings” and update your information as needed.
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a.
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2. How can I change or reset my password?
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a.
Log in and click on your name at the top right.
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b.
Go to “Account Settings”.
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c.
Click “Reset Password” and follow the instructions.
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a.
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3. Can I change the email address associated with my account?
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a.
Log in and click on your name at the top right.
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b.
Go to “Account Settings”.
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c.
Enter email address in the “Email Address” text box
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a.
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4. What should I do if my account is compromised?
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a.
Log in and go to “Account Settings”.
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b.
Click “Reset Password” immediately.
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a.
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Certificate Generation and Download
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1. How do I download my certificate of completion?
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a.
Upon successful course completion, your certificate will be auto generated.
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b.
Go to your Course Page and click on the “Progress” tab.
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c.
Click “Request Certificate”; after a few seconds, a “View Certificate” button will appear.
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d.
Click it to access and download your certificate.
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e.
Certificates are also available in the Dashboard under the completed courses section.
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a.
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2. Can I change the name on my certificate?
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a.
No, the certificate name is based on the profile name at the time of course completion.
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b.
Ensure your profile name is correct before finishing your course.
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a.
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3. What are the completion criteria for different courses?
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a.
Minimum 60% score in assessments is needed to complete the course and generate the certificate for the courses.
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a.
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Learner Support
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1. How do I create and use course notes?
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a.
This feature is available if enabled by the course author.
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b.
Highlight any text in the course content; a pen icon will appear.
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c.
Click it to add and save your notes, which can be accessed under the “Notes” tab.
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a.
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2. How are lectures marked as complete?
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a.
Lectures are automatically marked as completed once you view all content and complete required assessments.
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a.
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3. How can I ask questions about the course?
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a.
If discussion forums are enabled, a “Discussion” tab will be available.
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b.
Post a new question or engage in existing discussions.
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a.
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4. How do I enable subtitles for videos?
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a.
If enabled by the course author, subtitles will appear automatically.
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b.
Click the “Subtitle” button on the video player to enable them.
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a.
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5. How do I download course resources?
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a.
Navigate to “Course Handouts” on the right side of the dashboard.
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b.
Click on the file you want to download.
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a.
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6. How do I search for courses on MHPro Academy?
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a.
Use the search bar in the navigation menu to find courses by name or topic.
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a.
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Course Recognition & Practical Sessions
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1. Are these courses recognized by regulatory bodies?
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a.
Courses are designed for professional development and upskilling of medical professionals and medical students and are not recognized by government agencies.
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b.
Certificates are issued in collaboration with renowned medical associations like Dental Surgeons Association of India (DSAI) & Dental Students Welfare Association of India (DSWAI). We also collaborate with professional bodies such as CPD / CME for course accreditation.
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c.
We are continuously working to obtain additional endorsements
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a.
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2. Do the courses include practical training?
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a.
Courses are 100% online; no in-person practical sessions are included.
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b.
Online live practical sessions are conducted for limited courses.
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c.
Interactive sessions with course directors are conducted monthly to address learner queries. The date and time of the session will be notified to enrolled users via email and WhatsApp.
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a.
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3. Do these courses improve employability?
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a.
Yes! Our courses are developed by globally recognized medical experts and provide evidence-based learning.
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b.
While we do not offer job placement assistance, the skills gained make you job-ready, especially in high-demand fields like Dentistry & Cosmetology.
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a.
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Payments & Enrollment
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1. What payment options are available?
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a.
We accept credit & debit cards, UPI and Bank Transfer options are also available.
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a.
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2. Can I pay via net banking or direct transfer?
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a.
Yes, net banking and direct transfers are supported.
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a.
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3. How do I resolve a payment error?
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a.
Try using a different card or payment method.
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b.
Ensure your credit card limit is sufficient.
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c.
If the issue persists, contact your bank.
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a.
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4. Are there any discounts available?
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a.
Yes! We occasionally run promotional offers with industry partners and associations.
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a.
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Contact Support
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1. Whom should I contact for additional queries?
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a.
Email: info@masterhealthpro.com
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b.
WhatsApp: +91 8197558825
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a.