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    • FAQ's

    • Account and Profile

    • 1. How do I create and edit my profile?

      • a. 

        Click on the “SIGN UP” button at the top right of the homepage.

      • b. 

        Fill in the required details and click “Create Account”.

      • c. 

        To edit your profile, log in and click on your name at the top right.

      • d. 

        Select “Account Settings” and update your information as needed.

    • 2. How can I change or reset my password?

      • a. 

        Log in and click on your name at the top right.

      • b. 

        Go to “Account Settings”.

      • c. 

        Click “Reset Password” and follow the instructions.

    • 3. Can I change the email address associated with my account?

      • a. 

        Log in and click on your name at the top right.

      • b. 

        Go to “Account Settings”.

      • c. 

        Enter email address in the “Email Address” text box

    • 4. What should I do if my account is compromised?

      • a. 

        Log in and go to “Account Settings”.

      • b. 

        Click “Reset Password” immediately.

    • Certificate Generation and Download

    • 1. How do I download my certificate of completion?

      • a. 

        Upon successful course completion, your certificate will be auto generated.

      • b. 

        Go to your Course Page and click on the “Progress” tab.

      • c. 

        Click “Request Certificate”; after a few seconds, a “View Certificate” button will appear.

      • d. 

        Click it to access and download your certificate.

      • e. 

        Certificates are also available in the Dashboard under the completed courses section.

    • 2. Can I change the name on my certificate?

      • a. 

        No, the certificate name is based on the profile name at the time of course completion.

      • b. 

        Ensure your profile name is correct before finishing your course.

    • 3. What are the completion criteria for different courses?

      • a. 

        Minimum 60% score in assessments is needed to complete the course and generate the certificate for the courses.

    • Learner Support

    • 1. How do I create and use course notes?

      • a. 

        This feature is available if enabled by the course author.

      • b. 

        Highlight any text in the course content; a pen icon will appear.

      • c. 

        Click it to add and save your notes, which can be accessed under the “Notes” tab.

    • 2. How are lectures marked as complete?

      • a. 

        Lectures are automatically marked as completed once you view all content and complete required assessments.

    • 3. How can I ask questions about the course?

      • a. 

        If discussion forums are enabled, a “Discussion” tab will be available.

      • b. 

        Post a new question or engage in existing discussions.

    • 4. How do I enable subtitles for videos?

      • a. 

        If enabled by the course author, subtitles will appear automatically.

      • b. 

        Click the “Subtitle” button on the video player to enable them.

    • 5. How do I download course resources?

      • a. 

        Navigate to “Course Handouts” on the right side of the dashboard.

      • b. 

        Click on the file you want to download.

    • 6. How do I search for courses on MHPro Academy?

      • a. 

        Use the search bar in the navigation menu to find courses by name or topic.

    • Course Recognition & Practical Sessions

    • 1. Are these courses recognized by regulatory bodies?

      • a. 

        Courses are designed for professional development and upskilling of medical professionals and medical students and are not recognized by government agencies.

      • b. 

        Certificates are issued in collaboration with renowned medical associations like Dental Surgeons Association of India (DSAI) & Dental Students Welfare Association of India (DSWAI). We also collaborate with professional bodies such as CPD / CME for course accreditation.

      • c. 

        We are continuously working to obtain additional endorsements

    • 2. Do the courses include practical training?

      • a. 

        Courses are 100% online; no in-person practical sessions are included.

      • b. 

        Online live practical sessions are conducted for limited courses.

      • c. 

        Interactive sessions with course directors are conducted monthly to address learner queries. The date and time of the session will be notified to enrolled users via email and WhatsApp.

    • 3. Do these courses improve employability?

      • a. 

        Yes! Our courses are developed by globally recognized medical experts and provide evidence-based learning.

      • b. 

        While we do not offer job placement assistance, the skills gained make you job-ready, especially in high-demand fields like Dentistry & Cosmetology.

    • Payments & Enrollment

    • 1. What payment options are available?

      • a. 

        We accept credit & debit cards, UPI and Bank Transfer options are also available.

    • 2. Can I pay via net banking or direct transfer?

      • a. 

        Yes, net banking and direct transfers are supported.

    • 3. How do I resolve a payment error?

      • a. 

        Try using a different card or payment method.

      • b. 

        Ensure your credit card limit is sufficient.

      • c. 

        If the issue persists, contact your bank.

    • 4. Are there any discounts available?

      • a. 

        Yes! We occasionally run promotional offers with industry partners and associations.

    • Contact Support

    • 1. Whom should I contact for additional queries?

      • a. 

        Email: info@masterhealthpro.com

      • b. 

        WhatsApp: +91 8197558825

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